There are times when spare parts orders may be delayed, eg longer anticiapted ETA for parts that we either do not stock centrally or we have ran out of stock locally. In these circumstances we will either ring and/or email the customer.
If there is a delay, please check your email for our update. Remember to monitor your SPAM folder in case the email has automatically gone into this folder.
Unfortunately these situations are out of our control but we strive to resolve them as soon as we can.